ACCOUNT & DATA
Delete your Lemonade HQ account
You can request account deletion from the app or, if you cannot sign in, contact the Lemonade HQ administrator.
Fastest option: use the app
- Open Lemonade HQ and sign in.
- Open Profile & settings.
- Select Privacy & data, then Request account deletion.
- Review the notice and confirm the request.
If you cannot access the app
Send an email from the work account associated with Lemonade HQ to adm@lemonadetv.com with the subject Lemonade HQ account deletion request. We may verify your identity before acting on the request.
What happens next
The request is recorded and sent to the Lemonade HQ administrator. Access may be disabled while the request is processed. We normally complete verified requests within 30 days and will confirm when processing is complete.
Data deleted or disconnected
The process removes or de-identifies the account profile, mobile sessions, device push tokens, personal preferences, Google connection tokens, and personal content where deletion does not compromise shared workplace records. Google access is disconnected as part of the process.
Data that may be retained
Shared business records such as messages, task history, audit events, or records required for security, legal compliance, fraud prevention, or business continuity may be retained with access restricted or the user identity de-identified where appropriate. Protected backups may remain until their normal expiration.
Cancel a pending request
Before processing is completed, email adm@lemonadetv.com from the same work account and ask to cancel the request.